Privacy Policy

This Privacy Policy explains how Kahuna Casino may handle personal information when players visit the website, create or use an account, contact support, or otherwise use our services. We aim to collect only information that is reasonably needed to operate the site, meet our obligations, protect players and maintain a safe and reliable casino experience.

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Information we may collect

The information handled by a casino website can vary depending on how a player uses the services. Some information is provided directly by the player, while other information is created automatically when the website or account is used. We seek to handle this information fairly and for clear, legitimate purposes.

Table of contents

Information we may collect How we use information Cookies, security and retention Your privacy choices and data rights

Account and contact details

When a player registers or updates an account, we may collect details such as a name, date of birth, residential information, contact details, login information and account preferences. We may also record communications with support, including questions, complaints, requests and information supplied to help resolve an issue.

Verification and identity information

To confirm identity, age, eligibility or account ownership, we may request verification documents and related information. This can include identity documents, proof of address, information about the source or ownership of funds, and records of checks completed during the account relationship. These checks help prevent unauthorised access, fraud, money laundering and other misuse of the services.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, account balances, refunds, payment methods and other transactions. Payment information may be processed by payment service providers. We may receive confirmation or limited payment details needed to identify a transaction, reconcile an account, prevent fraud and provide support. Full payment credentials may be handled directly by the relevant payment provider rather than stored by us.

Device, usage and cookie data

When a player visits or uses the website, we may collect technical information such as an IP address, browser type, operating system, device identifiers, language settings, pages viewed, approximate location, access times and information about how the site is used. We may also receive information about errors, security events and interactions with website features. This information helps us operate, maintain and improve the website.

How we use information

Personal information may be used for the following purposes, depending on the circumstances and the information involved:

Creating, managing and securing a player account.
Processing deposits, withdrawals, wagers, refunds and other account transactions.
Confirming identity, age, account ownership and eligibility.
Carrying out anti-fraud, security, risk and responsible gambling checks.
Providing customer support, responding to enquiries and handling complaints.
Communicating about the account, transactions, website changes, security matters and service information.
Sending marketing communications where permitted and where the player has provided consent or marketing is otherwise allowed.
Meeting legal, regulatory, taxation, accounting and other obligations that apply to the services.
Detecting, investigating and preventing suspicious, unlawful or harmful activity.
Monitoring and improving website performance, usability, security and reliability.
Protecting the rights, property and safety of Kahuna Casino, players and other people.

We do not use personal information for purposes that are incompatible with the reason it was collected unless we have a lawful basis to do so or explain the change when required. Where a decision or check is necessary to protect the account, meet an obligation or manage risk, the outcome may depend partly on automated tools and information supplied by the player or third parties.

Sharing information

Information may be shared with service providers that help operate the website and account services. These providers may include identity and verification services, payment providers, technology and hosting providers, security and fraud prevention services, customer support platforms, analytics providers and professional advisers. They are expected to handle information for appropriate service purposes and to apply suitable safeguards.

Information may also be disclosed where reasonably necessary to comply with a legal or official request, protect the safety or security of the services, investigate suspected fraud or unlawful activity, enforce applicable terms, or protect rights and property. If information is handled outside Australia, we take reasonable steps to support appropriate protection and lawful handling, subject to the requirements that apply to the relevant transfer.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, keep sessions working, support account security, understand website usage and improve content or services. Some cookies are necessary for core functions, while others may help with performance, preferences or relevant communications. A player can manage or delete cookies through their browser settings. Disabling certain cookies may affect how parts of the website work.

Security measures

We use reasonable technical, administrative and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication processes, monitoring, secure communications and limits on who can view information. No website, electronic transmission or storage system can be guaranteed to be completely secure, so players should use a strong, unique password and keep login details confidential.

Keeping information

We keep personal information only for as long as it is reasonably needed for the purposes described in this Policy, to operate an account, resolve disputes, maintain business records, protect the services or meet legal and other obligations. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of, subject to technical and legal considerations.

Closing an account does not necessarily remove every record immediately. For example, transaction, verification, security and support records may need to remain available for compliance, audit, fraud prevention or dispute handling. Information retained for these purposes will continue to be handled in accordance with appropriate safeguards.

Your privacy choices and data rights

Depending on the circumstances, players may have rights and choices concerning their personal information. A request can be made by contacting support@kahunacasino.wtf. To help protect an account, we may need to confirm the requester’s identity before completing a request.

Access: ask for access to personal information held about you and, where appropriate, information about how it is being used.
Correction: ask for inaccurate, incomplete or outdated personal information to be corrected or updated.
Deletion: ask for personal information to be deleted where it is no longer needed or where there is another valid basis for deletion. This right may be limited when records must be retained for legal, security, fraud prevention or dispute purposes.
Marketing consent: withdraw consent to marketing communications at any time. Players may also use an unsubscribe option in a marketing message where one is provided. Withdrawal of marketing consent will not normally affect essential account, security or transaction communications.
Restriction or objection: in some situations, ask that certain processing be limited or object to a particular use, subject to applicable exceptions and the need to operate the account safely and lawfully.

We will consider requests and respond within a reasonable period, subject to the nature of the request, the information involved and any obligations that apply. If a request cannot be fully completed, we will generally explain the relevant reason, such as the need to retain records, protect another person’s information, preserve security or comply with a legal requirement.

Questions and concerns

For privacy questions, data access requests, correction requests, deletion requests or requests to withdraw marketing consent, contact support@kahunacasino.wtf. Players should provide enough information to identify the account and clearly describe the request. We may ask for additional details where needed to understand the issue or verify the request. Players are also encouraged to contact us first if they have a concern about how their information has been handled so it can be reviewed and addressed.

This Policy may be updated from time to time to reflect changes to the website, services, information practices or applicable requirements. The latest version published on the website will explain the practices that apply when the site is used. Players should review this page periodically, particularly after receiving notice of a material change.